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At Legends of Legacy, we aim to provide a smooth and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website [www.legendsoflegacy.com].
1. Order Processing
- Order Confirmation:
- Upon placing an order, you will receive an order confirmation email. This email will include your order details and a tracking number once your order has been shipped.
- Processing Time:
- Orders are typically processed within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional events, processing times may be longer.
2. Shipping Methods and Delivery Times
- Economy Shipping:
- Delivery within 7-14 business days.
- Standard Shipping:
- Delivery within 5-7 business days.
- Expedited Shipping:
- Delivery within 3-5 business day.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.
3. Shipping Rates
- Economy Shipping:
- Flat rate of $8.99
- Free for orders over $200.
- Standard Shipping:
- Flat rate of $12.99.
- Expedited Shipping:
- Flat rate of $19.99.
Note: Shipping rates are subject to change and will be calculated at checkout.
4. International Shipping
- We currently do not offer international shipping. We are working to expand our shipping options and hope to offer international shipping in the near future.
5. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier's website.
6. Shipping Address
- Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible at [Customer Service Email/Phone Number].
7. Lost or Damaged Packages
- Lost Packages:
- If your package is lost in transit, please contact us at info@eatwithlegends.com. We will work with the carrier to locate your package or issue a replacement if necessary.
- Damaged Packages:
- If your package arrives damaged, please contact us within 7 days of receipt at info@eatwithlegends.com with photos of the damage. We will arrange for a replacement or refund as appropriate.
8. Undeliverable Packages
- If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping charges may apply for re-shipment.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
- Email: info@eatwithlegends.com.
- Phone: 318.560.9986
- Address: 3000 Knight Street Suite 215 Shreveport,LA 71105
Thank you for shopping with Legends of Legacy. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.